Refund policy

At Honeys Astro, we want you to be completely satisfied with your purchase from our zodiac Collection. We understand that occasionally, issues may arise, and we're here to assist you. Please take a moment to review our refund policy for zodiac Collection.

1. Eligibility for Refunds:

   • Refunds are applicable only for zodiac products purchased directly from our store.
   • This refund policy does not apply to any consultation services, as they are non-refundable once the service has been provided.

2. Valid Reasons for Refunds:

   • Refunds may be requested for the following reasons: a. Defective or damaged items received: If your zodiac product arrives damaged or defective, please contact us within [number of days, e.g., 7 days] of receiving the item, providing clear photos or videos showcasing the issue. We will assess the situation and provide you with a suitable solution, which may include a replacement or a refund. b. Incorrect item received: If you receive the wrong zodiac product, please notify us within [number of days, e.g., 7 days] of delivery. We will work with you to resolve the issue promptly, either by sending you the correct item or processing a refund. c. Non-delivery: In the unlikely event that your zodiac product does not arrive within a reasonable time frame (considering the estimated delivery time mentioned in our shipping policy), please contact us, and we will investigate the matter to ensure a satisfactory resolution.

3. Refund Process:

   • To initiate a refund request, please contact our customer support team, providing detailed information about your order, including the order number and reason for the refund.
   • Our customer support team will guide you through the refund process and provide instructions on returning the item if necessary.
   • Once we receive and inspect the returned item (if applicable), we will notify you of the approval or rejection of your refund request.
   • If your refund is approved, we will initiate the refund to your original method of payment. Please note that the timing of the refund may vary depending on your payment provider.

4. Non-Refundable Items:

   • Consultation services, including astrology readings or any personalised services, are non-refundable.
   • Items that are not part of our zodiac collection are subject to their respective refund policies.

5. Return Shipping Costs:

   • If a return is required due to a defective or damaged item or an incorrect item received, we will cover the return shipping costs. Please follow our instructions for returning the item.
   • For non-defective or non-damaged items, the customer is responsible for the return shipping costs.

We strive to ensure the utmost satisfaction of our customers. If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don't hesitate to reach out to our customer support team. We are here to help you and ensure a positive experience with our zodiac collection.